I was cleaning my hard drive and noticed a text file which I created in November when I was trading JBX. I kept this conversation between me and the TOS customer support representative. It was a very interesting trading day because what happened was this: I had a $1.20 trailing on JBX and I know the trailing stop of $1.20 was still very far away, but my JBX option was sold as soon as the market opened. Feeling somewhat irritated, I contacted my broker through live support with an intention to rant because I didn't think I could get back my stock option... but it turned out I could. =)
So the moral of the story is: When you think it's not possible, RANT!
The following is my conversation with TOS support:
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kms: answer for request: I had my option on a trailing stop loss, and it was sold as soon as the market opened :(
<< session started with support >>
kms: let me look
you: it was $1.20 trailing, I can't believe that it's sold when the market and the stock's up!
kms: I am checking
kms: please give your phone #
kms: I will call the exchnge
you: XXXXXX
kms: ok we will correct this as we agree
kms: it should not have been sold
you: thanks
kms: the PSE exchange is busting it
kms: they are making bogus opening quotes or too wide tripping these orders
kms: I will take out the sale
you: does this happen often?
kms: this happened twice in this pit JBX
kms: its the only time I've ever saw it happen
you: how'd you know it happened twice?
kms: I had to call yesterday
kms: foranother customer
kms: please try a regular STOP if you can
kms: sorry for the trouble
you: okay, I got it... thanks very much for your help
kms: hello
kms: good thanks
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